WEBLearn about your rights and remedies when you buy goods or services in Australia. The consumer guarantees cover nine aspects of quality, purpose, description, sample, title, possession and security of goods, and four aspects of skill, care, time and fitness for purpose of services.
Consumer rights and guarantees | ACCC
WEBLearn about the basic rights and obligations of consumers and businesses under the Australian Consumer Law. Find out when and how consumer guarantees apply to products and services, and what to do if they are not met.
Warranties | ACCC - Australian Competition and Consumer …
WEBLearn about the different types of warranties, how they apply to products and services, and what your rights are under the Australian Consumer Law. Find out how to make a claim under a warranty, what information businesses must include, and what the ACCC does to protect consumers.
Scams | ACCC - Australian Competition and Consumer Commission
WEBLearn about the different types of scams that target consumers and businesses in Australia, such as dating, investment, phishing, extortion and more. Find out how to identify, report and avoid scams with the ACCC's tips and resources.
Electricity prices and plans | ACCC
WEBLearn how to find a better electricity deal for your business or home in New South Wales, South East Queensland, and South Australia. Compare prices and plans using the reference price, government comparison websites, or contact your energy company.
Petrol price cycles in major cities - ACCC
WEBLearn how petrol prices move up and down in regular patterns in Australia's largest cities. Find buying tips and charts for Sydney, Melbourne, Brisbane, Adelaide and Perth.
Problem with a product or service you bought | ACCC
WEBThe ACCC provides information and advice on consumer rights and guarantees when buying a product or service. Learn how to contact a business, report a problem, claim compensation, and access dispute resolution and legal services.
Checking a business is genuine - ACCC
WEBLearn how to verify a business's registration, licence, permit, membership and online reviews before you buy or give personal information. Find out what the ACCC does and can't do to help you avoid scams and fake businesses.
Payment methods | ACCC - Australian Competition and Consumer …
WEBThe ACCC explains the rules and rights for businesses and consumers around different payment methods, such as credit cards, interest-free deals and lay-by agreements. It is legal for a business to specify that they will not accept cash payment, but they must be clear and upfront about it.
Contacting a business to fix a problem | ACCC
WEBIf you have a problem with a product or service, the first step is to contact the business itself. The ACCC provides information and tips on your consumer rights and guarantees, and how to write a complaint letter to the business.