To make a 20-minute appointment, book online or call us on 02 9265 9333. *** Our customer service centres provide many services and can follow up on City matters on your behalf. You can ask our friendly staff about rate payments, reporting waste and graffiti, permits and notifications, Council papers, as well as other City services. Make an appointment to lodge your development application with a customer service officer or to speak to a duty planner about your proposed development.