A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Solar4Good is a family-run business set up in 2021, but drawing on its founders' 15 years of solar industry experience ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

GM has announced a new Customer Satisfaction Program impacting select units of the 2025 GMC Sierra 1500 pickup, directing ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

If you want to change your company for today and in the long term, start by giving people the tools they need to become better communicators.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

PayJunction teams with Twilio to launch AI-powered phone payments, cutting costs and boosting customer satisfaction.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

John Lewis has unseated M&S as the top scoring retailer in the latest UK Customer Satisfaction Index (UKCSI), bolstered by ...