A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

PayJunction teams with Twilio to launch AI-powered phone payments, cutting costs and boosting customer satisfaction.

If you want to change your company for today and in the long term, start by giving people the tools they need to become better communicators.

Experience.com, the leading platform for reputation and customer experience management, has named First Commonwealth Bank ...

Solar4Good is a family-run business set up in 2021, but drawing on its founders' 15 years of solar industry experience ...

Two Northern Colorado-based municipal broadband providers, Pulse in Loveland and NextLight in Longmont, have been named among ...