Dear Miss Manners: I need a better way to handle anger! First, a young relative, a new driver, backed his car into mine. I never doubted his parents would pay for the damage. Nevertheless, I was ...

There's a way to take the edge off a situation without using triggering phrases that can make people even more irritated.

Is being calm about passivity and numbness, or is it a superpower that makes us strong? Lindsay Baker explores the ideas behind serenity, and ways that we can achieve it.

For example, she advises workers to stay calm, know where the exits are, stand to the side of the angry customer and not in front of them, and make it clear you are listening. She said Safe Bars ...

G – Gentle: Speak to your teen gently and respectfully.Try to remain calm and regulated. Avoid yelling, name-calling, or accusing them of anything. I – Interest: Put your phone or computer away to ...

Empathize and repeat the customer's complaint to her, keeping a calm, positive tone. Lowering your voice and speaking slowly and calmly can relax and disarm an angry person.