Empathy is the ability to understand and share the feelings of another person,” Christy Edwards told the group.

Let your loved one know you’re there for them with these empathy statements. 35 Simple, Sincere Phrases To Express Empathy, According to Therapists Skip to main content ...

I wouldn’t have liked that either!” These are verbatim empathy statements I’ve received as a customer, if you were wondering. Quality teams tend to take an all-or-nothing approach to scoring empathy.

“The best way to show empathy is with warm relationships,” she explained. ... Using “I feel” statements around the house gets the whole family into the habit of talking about feelings.

Customer empathy is essential for lower costs, higher customer satisfaction (Csat), and customer loyalty. Therefore, any call center committed to customer-centricity should ensure that its agents ...