NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

BIRMINGHAM, Alabama - A former Books-A-Million executive says in a lawsuit filed today that the company fired him last month because of his service in the U.S. Navy Reserve.

Bricks and Clicks offers a compelling narrative about how two industry veterans transformed a nostalgic drive-in chain into a modernized, customer-focused powerhouse.

President Biden signs the executive order on customer service in the Oval Office on Dec. 13. Drew Angerer/Getty Images Get the latest on need-to-know topics for federal employees delivered to your ...

On December 13, 2021, just about three weeks ago, President Joe Biden signed an Executive Order that is a big step in the right direction for the government to provide a better level of service.

The post went viral on Reddit with many praising the support executive for being honest about the situation. "Customer service guy is telling facts instead of usual robotic b*****t," said one of them.

AIASL to recruit for 1652 Customer Service Executive & other posts, details here (Shutterstock/ Representative photo) This recruitment drive will fill up 1652 posts in the organisation.