Call center agents are the critical front liners of an organization. They're our modern-day — often unsung — heroes who are much more than repositories of information.

Disrupt the agent. Disrupt the call center. The customer experience (CX) and the employee experience (EX) will continue to grow in importance. Companies that invest in their CX and EX, ...

Forty-one percent of call center agents say that they want AI to tackle complex calls. Yet 40% fear that AI will one day take away their jobs. That’s the finding in a survey released today by AI ...

ST. LOUIS– Today’s featured job is for a Call Center Agent at the Gateway Arch. The Call Center agent will provide valuable information to guests and convey information about the Arch a… ...

Intradiem Partners With Thrive Global to Support Call Center Agent Wellness. Real-time delivery of 60-second “Resets” reduces stress and boosts productivity. October 10, ...

IRIS Clarity, the AI-powered voice isolation software, surveyed 500 contact center agents in the US and UK, and found that 89% of agents believe noise negatively impacts call quality, the ability ...

In terms of pricing, Observe.ai operates a software-as-a-service (SaaS) model and charges roughly $75 per month for each agent. In its two years so far, Observe.ai has raised around $8 million in ...