The lesson here is that organisations cannot afford to be complacent about the security of their customer-facing call centre operations - wherever they are located.

In a call with a customer service rep, a customer refused to answer basic security questions and instead asked to be transferred to the company’s president. Customer service workers say this is ...

76.4% of the people polled by AKJ, the organisers of the PCI Portal “Securing the Contact Centre” conference due to be held in London this month, declared themselves to be “concerned” by call centre ...

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies resilience and adaptability in a rapidly changing business landscape.

I worked in a call centre and ripped off hundreds of Aussies for a living… here’s why they’re the easiest people to scam in the world. Insider lifts lid on key reasons for targeting 'easy prey' ...

The man who ran the call centre, Amit Chauhan, denied it was a scam but declined to answer detailed questions. Mr Chauhan is now in custody after police raided the call centre.

Authorities are now looking through seized computers. 7.30 reported police also raided the Manila home of a British man allegedly involved in running the call centre. His possible links to the ...

BANGKOK: Thai Defence Minister Phumtham Wechayachai revealed after a meeting on Wednesday (Feb 19), with Liu Zhongyi, China's Assistant Minister of Public Security, on cooperation in tackling call ...

The man who ran the call centre, Amit Chauhan, denied it was a scam but declined to answer detailed questions. Mr Chauhan is now in custody after police raided the call centre.