In 2025, a concierge continues to serve as an expert on their destination and the hotel itself. “The concierge must be well-versed in the hotel's daily operations and the local area's offerings.

Visit Anaheim, the city’s tourism arm that promotes the Convention Center, recently rolled out a digital concierge desk for conventiongoers. The touch-screen display allows visitors to make ...

MGM Resorts International is closing the concierge desk at six Las Vegas hotels: MGM Grand, Signature at MGM Grand, New York-New York, Mandalay Bay, Park MGM and Vdara.