ENDICOTT, NY – (WIVT/WBGH) A firm that manages data and provides call center services to businesses and government is laying off nearly 100 workers based in Endicott. Conduent has filed a WARN ...

Cellphone carriers will be required to use georouting to connect callers to the 988 call center closest to the caller’s ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

The parent company of a South Carolina Medicaid call center has agreed to pay a civil settlement to the United States ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

Conduent, with about 62,000 people on its ... I would say the other thing is a [there are] lot more opportunities in the call center business. People are willing to outsource a lot more voice ...

Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer ...

During Hurricane Ian in 2022, federal leaders found it helpful to have call centers based outside of the areas most impacted ...

The company that’s operated the state’s E-ZPass system for 22 years before being ousted last month when the contract was awarded to a competitor has filed a protest, questioning why a company whose ...

Conduent, Inc. engages in the provision of business process services with expertise in transaction-intensive processing, analytics, and automation. It operates through the following segments ...

PORTLAND, Ore. (KATU) — Americans are assisting those impacted by Hurricane Milton from across the country. That's what ...