The latest release features several enterprise-grade components to improve performance and maximize revenue at any scale, ...

Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private equity firm Vector Capital. Under the terms of ...

We feel the digital-first approach to CX is critical for all brands to compete cost-effectively—meeting consumers wherever they are—on any touchpoint, anytime, anywhere.

“Considering just 15 percent trust chatbots for customer service (compared with 17 percent in 2024), this overreliance on AI feels particularly anti-customer,” Cantor says. “The disappointment goes ...

Coffee giant shows how prioritizing customer loyalty eases cash flow pressures.

Vector Remote Care, a pioneering cardiac digital health provider, has closed a $12.5 million Series A investment led by Updata Partners.