Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private equity firm Vector Capital.Under the terms of the ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner ...

The latest release features several enterprise-grade components to improve performance and maximize revenue at any scale, ...

Coffee giant shows how prioritizing customer ... The coffee giant’s Q4 FY2021 results exemplify how executing a customer-loyalty digital strategy ... On the FY 2021 Q2 earnings call, ...