It’s opened up possibilities to drive customer experience into the supply chain,” he says. AI offers the computational power to handle large data volumes from RFID, internet of things (IoT) and other ...

According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

To sum it up: A customer's experience with a company is perhaps the most vital decision-maker in whether or not the company is going to retain the customer. The supply chain's success or failure ...

This digitized supply chain not only increases efficiencies but also leads to improved customer experience and revenue growth. ... In this way, it becomes customer-driven, ...

The Cost Of Poor Supply Chain Visibility Lack of visibility is a common obstacle for companies in every industry. In the Business Continuity Institute’s 2017 report on global supply chain ...

This poses an opportunity for businesses to refocus on customer experiences and capture new purpose-led supply-chain-driven growth. Accenture’s latest research, “A License For Growth: Customer-Centric ...

With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

3.) Align supply chain strategies with customer segmentation. Once the CES metric is in place, delve deeper into individual customer interactions. Create personas and develop customer journey maps to ...

According to more than 400 supply-chain professionals from across manufacturing, retail and logistics service providers (LSPs), impact on customer experience (CX) is their primary concern.

So while we can argue that supply chain was ALWAYS a customer-facing function ... Series to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, ...