SCOTTSDALE, Ariz.--(BUSINESS WIRE)--At its annual customer conference Blue Yonder ICON, Blue Yonder’s Cloud and Customer Experience team announced several initiatives and programs geared toward ...

Customer experience is your brand's most powerful differentiator. AI-powered customer experience gets smarter with every interaction. Reactive customer service isn't enough. Brands need to meet ...

In February, Blue Apron reported net revenue increased 2% year-over-year from $460.6 million in 2020 to $470.4 million in 2021, primarily due to improvements in key customer metrics, such as ...

Blue Shield of California Executive Vice President of Customer Experience and Chief Information Officer Michael Mathias notes that he wants his legacy to be developing the next generation of ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

Migrating the Blue Yonder Category Management solutions to the cloud has enabled Alnatura with the necessary agility to keep up with customer demand, market disruptions and constant business ...

--1606 Corp. is excited to announce an upcoming launch of ChatCBD, the Company's revolutionary AI chatbot designed to transform customer experiences. This conversational e-commerce tool will ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and ...

This helps Blue Diamond understand which products reliably attract the most customers, with the ability to adjust merchandising to maximize each customer interaction. Each kiosk features a 49-inch ...