The better the customer experience, the easier it is to compel your audience to take action. Deliver a poor experience, and you jeopardize your chances of achieving your desired outcome.

As a leader in customer experience and customer-centric transformation, I’ve found that thoughtfully storyboarding each discussion, workshop or presentation enables me to have a better idea of ...

In 2023, many executive teams focused on customer retention, and with that came a new focus on what metrics matter. Featured Video An Inc.com Featured Presentation ...

Instead of spending substantial time perfecting customer presentations, customer success professionals can now use AI tools like Microsoft 365 Copilot or Google Gemini to quickly and easily ...

Retailers need to focus less on the “shiny new objects” in technology and instead focus on systems and solutions that actually move the needle, said Ratnakar Lavu, Chief Technology Officer for Kohl’s, ...

Customer experience covers all the touchpoints a customer has with the brand, from browsing their website to receiving the product. 3. Proactive vs. reactive .

By Ernest De-Graft EGYIRInsight:In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough ...