“Dan brings decades of operational experience and customer service expertise to our company,” said Art Miller, VP of Marketing for Vector Security. “Together with Dan’s leadership, we look to grow our ...

PITTSBURGH, March 9, 2021 – Vector Security®, the fourth largest security company in the United States and the leading provider of intelligent mobile security and automation solutions to homes ...

At Vector, our customer is at the center of everything we do: ... • Serving: This is a journey, not a destination. You should audit and refresh how you’re serving your customer.

Guy Nirpaz is founder of leading customer success platform, Totango. He authored Farm Don't Hunt—The definitive guide to customer success. In today’s cloud-centric, subscription-based economy ...

A customer journey map creates a visual representation of how a user interacts with your product that can help you streamline the buyer’s journey. Skip to content. Subscribe.

The “journey” a consumer/customer has with your brand is not a predetermined path, it is the sum total series of engagement opportunities that are hyper-personalized and contextualized to ...

SEO’s part in the customer experience journey. For optimal success, it’s vital to harmonize your marketing efforts with the nuanced pathways of the customer experience journey.

High performing companies leverage Customer Journey Mapping to plan for and drive customer experience innovation. But how do they do it? During this webcast J.D. Power and Kerry Bodine & Co. cover the ...