Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

The company’s mission goes beyond managing energy supply. They are focused on customers’ financial stability and well-being.

According to Aparna Gupta, Executive Director, Customer Success, Microsoft India, there is a need for customer first digital strategy that enables enhanced omni-channel customer experience to be more ...

Strategies for identifying customer needs are an integral element of a company's marketing program. Understanding customer needs helps refine product development projects, marketing communication ...

Key Points Kano Analysis is a way to keep track of customer needs as they evolve and change. It takes a look at three major ...

Businesses need to build intelligent customer experiences to avoid losing business. These three firms have transformed their approach to CX.

Anticipating customer needs is essential for modern companies looking to maintain their competitive edge and retain loyalty.

ISPs say there’s no need for new customer service rules; everything is great. If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...

Customers don’t think in terms of financial products and services. They think, “I’m going off to college,” not, “I need a checking and savings account—and maybe a credit card, too.” ...

Business; Supply Chain Strategies for Meeting Customer Needs in a Volatile Market. The construction industry is experiencing an unprecedented level of market volatility across several supply chain ...