The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

How AI-Infused Call Centers Improve Customer Service. One way for businesses to leverage generative AI to improve the customer experience is to upgrade their call center technology with AI-driven ...

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.That’s ...