Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Residents of a Boardwalk property in southeast Calgary say management did not carry out sufficient measures and communicate ...

Explore the benefits of field service management technology for utilities. Enhance efficiency and safety in critical ...

News release Rochelle Patterson, the Santa Clarita Valley Water Agency’s chief financial and administrative officer, has been ...

San Diego Railroad took over management of its bus operations Sunday in what officials described as a “major milestone.” NCTD ...

WE often talk about customer experience in terms of seamless service, delightful moments and brand loyalty. But just as important — and often more telling — is how businesses handle things when they ...

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.. The software maker ...

Customer Service Management (CSM): Enables organizations to streamline and personalize the placement and fulfillment of customer requests, empowering customers to self-serve, ...