We outline a few easy ways to record your next customer service call and keep frustrating companies honest.

Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions As the COVID-19 coronavirus spreads globally, Gartner, has identified three impact areas where customer ...

Customer service and experience are having more impact on overall sales and loyalty. In fact, 86% of shoppers say they are willing to pay more for better customer experiences. By 2020, customer ...

Changes will take effect Friday at Richmond City Hall to improve customer service for people applying for permits for construction and renovation projects, Mayor Levar Stoney wrote in a letter ...

Ryanair has announced the first in a series of customer service improvements. From November 1, customers who book directly on the Ryanair.com website will be given a 24-hour grace period to ...

The plan outlines MGE's ongoing investments to upgrade technology for easier and faster customer service and a continued commitment to modernize pipeline infrastructure, all while creating ...

The Iowa Utility Board is investigating complaints from Alliant-IPL customers regarding high bills. Those complaints are currently being investigated by IUB customer service staff.

IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.

SAS announced (12-Dec-2017) plans to pursue the following customer service, operational and efficiency improvements in FY2018: ...

DENVER (AP) -- Qwest Communications International met its phone-installation commitments 98 percent of the time during the second quarter, reflecting progress in solving customer-service problems ...

Ryanair CEO outlines plans to improve customer service in 2014 Ryanair CEO Michael O'Leary, speaking on the airline's YouTube account, outlined (24-Dec-2013) plans to improve customer service and roll ...