From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Today's connected customers expect a personalized experience when using a call center to resolve their contact reason on the first contact. Furthermore, SQM Group's research shows that "76% of ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

4 tips for championing contact center innovation from an award-winning customer experience leader BrandPost By Jay Patel, GVP Product Management, Avaya Apr 17, 2024 6 mins ...

Learn More about our Customer Service Program; Finally, it’s important to monitor customer satisfaction levels with both chat and call center support so that you can make adjustments as needed. By ...

A new 88,000-square-foot Spectrum Mobile customer service call center on Main Street in Amherst is expected to create 400 jobs. Watch Now Menu Local National Weather Sports Traffic Watch Now ...

5 Call Queue Management Tips to Survive Peak Hour Traffic ... especially customer service, I’d look for call center software that makes setting up a call backs option very easy.

As the activity ramps up, so does the demand for high-quality customer service. According to Kura, customer service calls went up by 110% over the 2021 Christmas period. And over 91% of customers ...

These days, it seems like just about every call center is facing “unusually high call volume” pretty much all the time. “I joke about this a lot,” said Christina McAllister, a senior ...