National Debt Relief, the industry leader in debt settlement known for its unique approach to debt relief, announces it ...

Tension: Brands promise customer care, but what most deliver is speed, efficiency, and scripted empathy. Noise: Service values are flattened into performance metrics and brand slogans that feel ...

Core values aren’t just a set of buzzwords to pick out from. Instead, they must represent an organisation’s genuinely held beliefs that resonate with both leaders and employees.

Customer lifetime value (CLV) is a business metric used to determine the amount of money customers will spend on your products or service over time.

Some of the customer experience “basics” include active listening, genuine communication and personalized service. These foundational elements can help enable your organization to better ...

Ruby compiled a list of emerging customer trends from different sources such as Forbes, Salesforce, Deloitte, and other media outlets and customer service experts.

For a business to succeed today, customer service needs to be a core value and practice, not just a department. Mercedes Benz, Chick-fil-A and the Ritz Carlton all leverage the power of ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The KARE Award focuses on our Knowledgeable, Accessible, Responsible, and Empathetic (KARE) customer service values. Recipients are nominated by their peers and colleagues for their exemplary service.

Gebrüder Weiss USA announced it was named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group. Gebrüder Weiss, with its USA headquarters in Wood ...