Your front desk is often the point of initial contact for your customer, so it can leave a lasting impression of your business. It's important that you have an employee with a friendly personality ...

Beginning Tuesday, the Omaha World-Herald will no longer have an in-person customer service desk in the lobby at 1314 Douglas St.

Excellence in client experience isn’t just a strategy; ... I believe it is imperative to up the bar from just "good customer service" to creating truly world-class experiences for clients.

Groundbreaking, all-inclusive, 100% money-back policies have clients raving about company’s unique culture, attentiveness, and service. The Trademark Factory Difference The easiest way to ...

Picture this: an employee at a property management office dived under a desk to dodge a customer who was basically their personal Voldemort. Peavy, with her camera rolling, captured the ordeal on ...

DiCostanzo also said a well-designed, well-run service desk provides a seat at the customer table when it comes to talking about future opportunities to work with that customer. "It keeps you ...

These additions enable customer service agents to improve engagement and deliver higher-value customer experiences. Zoho Desk, launched in 2016, was built at the company’s rural office in Tenkasi.

As technology and competition disrupt industries, service is starting to separate winners from losers and ushering in what some have called the “age of the customer.” Across industries ...

Microsoft is working closely with Be My Eyes to make its Disability Answer Desk customer service department more accessible to users with visual impairments. Through Be My AI, users with low ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).