The customer service organizational structure also creates a system of check and balances within the department so that no group dominates or has more power than another group.

Why company structure affects customer service. Rethinking the ownership model might pave the way for improved customer service. by Mark Dickinson August 15, 2020 Follow us.

Every company needs a customer service recovery framework for turning around upset customers. Learn Starbucks' LATTE system, Marriott's LEARN, Forbes Five-Star Broadmoor Hotel's HEART, and ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers.

In the high-stakes, rapidly-evolving world of fintech, the customer service structure has long been a make-or-break component for many companies. Now, more than ever, exceptional customer ...