Why company structure affects customer service. Rethinking the ownership model might pave the way for improved customer service. by Mark Dickinson August 15, 2020 Follow us.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Every company needs a customer service recovery framework for turning around upset customers. Learn Starbucks' LATTE system, Marriott's LEARN, Forbes Five-Star Broadmoor Hotel's HEART, and ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers.

Customer demands can be relentless. We live in a 24/7 era where customers expect instant answers and will punish your company on social media if you inconvenience them. Fortunately, technology is ...

The new teams and offerings, including the Client Services and Support Center, elevate the platform experience and expand the company's footprint in the food industry CHICAGO, Oct. 25, 2022 ...

As an industry leader, this structure enables us to be even more customer focused; through aligned operations and agile teams,” said Keith McAlpin, President of Diversified Maintenance.

In the high-stakes, rapidly-evolving world of fintech, the customer service structure has long been a make-or-break component for many companies. Now, more than ever, exceptional customer ...