In the age of automated customer service chatbots and endless FAQs, the ability to speak to a real human being is a luxury.

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

With AI-powered chatbots, businesses can harness the power of AI while still maintaining the human touch that makes customer support truly shine.

The Symbol solution has also eliminated errors often resulting from poorly handwritten orders, resulting in increased employee productivity and an improved customer experience.

Business Everyone Hates Customer Service. This Is Why. Technology lets companies see how badly they can treat consumers, right up until the moment they bolt ...

Symbol Technologies, Inc. (NYSE: SBL), The Enterprise Mobility Company, today announced that mobile computing product purchases with "Service from the Start" contracts will now include all repairs for ...

As Symbol's financing partner, IBM Global Financing will provide Symbol's worldwide corporate and small-business customers with a variety of payment plans to acquire Symbol's hardware, software ...

Short change for customer in curtains cleaning puzzle House proud Diane Hull was willing to go to almost any lengths to find out why her prized pair of sitting room curtains had shrunk so badly ...