For all of its challenges, managing feedback is a crucial part of building a successful business. The good news is that it isn’t a skill — it’s a muscle, and one you can build over time.

Overwhelmed leaders leave employee feedback unaddressed. Inaction erodes trust, disengages teams, and increases stress. Companies must prioritize action over surveys.

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

By asking for specific feedback, you’re much more likely to receive specific and constructive feedback from the person you’ve asked for feedback. Building Your Feedback Plan Chances are you already ...

Turn Employee Feedback into Action. Know what to listen for—and how to respond. by Ethan Burris, Benjamin Thomas, Ketaki Sodhi and Dawn Klinghoffer. From the Magazine (November–December 2024) ...

There are current challenges, such as students not processing feedback effectively and technological limitations during advisor-student meetings, as well as students’ ability to access earlier ...

To manage the employee experience, leaders must deeply understand employees’ perceptions, feelings, and desires and respond thoughtfully. This is particularly crucial when immense resources are ...