Best Practice: Just Do It Patient follow-up will play a significant role for hospitals striving to meet new requirements to monitor care and measure patient satisfaction.

Lead follow-up isn’t just about making calls or sending emails—it’s about building trust, understanding what the lead truly needs and delivering solutions at the right time.

Tailor follow-up for maximum impact For follow-up to be effective, it must address the reason why a patient presented, as well as what occurred during the encounter.