Conversely, very friendly people had a tendency to make lousy stock clerks. They wanted to be around other people and talk a lot. So, they should have been in customer service.

3. Bake. 4. Quality Check. 5. Out for delivery. There is logic behind this perhaps frivolous-sounding app. As a Domino's customer I don’t really care whether my pizza takes 30 minutes or 35 minutes.

There's one point I find myself needing to stress repeatedly as a customer service consultant: If you want to be known for great customer service, you have to provide that great customer service ...