Automation 360 makes it possible for the CCAI virtual agents to access all systems and applications in both legacy and modern infrastructure, ... the Google Cloud CCAI Dialogflow, powers virtual ...

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and inte ...

Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

Avaya machine learning algorithms, for example, can be applied to Google Cloud CCAI to determine the next best action for an agent. Google Cloud Insights, combined with Avaya AI, uses natural ...

BLOOMINGTON, Minn., Aug. 16, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernizat ...

Bell is also deploying both the virtual agent and contact centre as a service AI solutions (CCAI and CCAIP) within its own contact centres, digitally transforming and AI-enabling their internal ...

Data and analytics solution for Google's Contact-Center-as-a-Service (CCaaS) Platform DENVER, April 5, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer ...

Optus is using a Google Cloud-based contact centre system to underpin a large-scale customer service transformation announced at the end of last year. The telco will today unveil a three-year ...