The survey — based on responses from more than 68,700 guests who stayed in a hotel in North America between June 2012 and May 2013 — found that overall guest satisfaction gets a 777 on a 1,000 ...

While occupancy is bouncing back, guest satisfaction is down, according to J.D. Power's 2022 North America Hotel Guest Satisfaction Index Study.

Virtual Scale, a leading innovator in conversational AI, has secured a $500,000 investment—not from a venture capital firm, but from a client who witnessed firsthand how Virtual Scale ...