See why 54% of hotel guests prefer QR code-enabled forms for speed, safety, and convenience Surveys reveal: More than half of guests now choose contactless hotel check-in forms ...

Other major hotel chains that feature robot servers include Marriott, Hilton, IHG, Wyndham, Aloft, Crowne Plaza, and ...

Scrutinize the hotel’s website and photos before choosing the property and a specific room. Don’t assume a room has a hair ...

An influx of staff delivering exceptional customer service is driving a rise in hotel guest satisfaction as travel returns to pre-pandemic levels, according to J.D. Power's annual North America Hotel ...

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in ...