Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

2. Empower your customer service people to make things right or make accurate promises. A common cause of frustration for customers is calling customer service and feeling like there is no one who ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem. Skipping the US Travel 2025 🌴 This country ...

Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms.. The airline says customer response has been ...

While some customer-service departments and call centers do use the recordings to train employees, what consumers say on the phone could also come back to haunt them later, says Glenn Conley ...

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car. “Would you put your kids in it?” I’d ask.

“The pandemic hasn’t been a wake-up call for digital customer service as much as an accelerant,” says Michael Ramsey, VP of product management for customer workflows at ServiceNow.

LET’S be honest – anyone who has called a customer service helpline will know how annoying they can be. Firstly, there’s the catchy yet irritating hold music. Then there’s b… ...

Customer service is notoriously aggravating. The incessant drone of on-hold music and the peppy request of a robot to "state your problem" will make most customers' blood boil. The good news is ...