Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

United Airlines has dealt with a large number of highly-publicized customer service incidents over the past few years.

Pro A brief history of CRM: How customer relationship management became one of the most important business software Best By Barclay Ballard published 24 January 2024 ...

Yet the history of customer service is littered with efforts—from phone trees to outsourcing to chatbots—that pushed customers away in the name of cost savings.

Pro Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says Features By Craig Hale published 19 April 2025 AI is really changing how we handle customer service enquiries ...

The Rogers Roofing team provides convenient and affordable customer service.

Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn.

Americans are fed up with bad customer service, increasingly seek 'revenge' over it Customer 'rage' has tripled since 2020, and experts say several factors are at play ...

Find people who have a history of customer service from their past work experience and who have a personality of wanting to please others.

The Apple Pay Later service — announced last year but still in the testing phase — will evaluate borrowers based on their spending history and even which of the company’s devices they own.