A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

When a person calls 1-800-715-4225 from anywhere in the state, the folks here answer – 24 hours a day, seven days a week. Aaron, a crisis counselor, listens to a caller. Edward M. Pio Roda/CNN ...

I got a call from someone claiming to represent Coinbase, wanting to help me secure my account. BTC $107,636.82-0.17 % ETH ... Coinbase will never call a customer about a breach, ...

Now, for a flat fee, you can skip the hold music and hire GetHuman's concierge to resolve the dilemma for you. For instance, the website estimates that handling a hacked Facebook account would ...

“Millions” of people could fall victim to scams using artificial intelligence to clone their voices, a UK bank has warned. Starling Bank, an online-only lender, said fraudsters are capable ...