Operational excellence aims to deliver high-quality customer service, customer experience and products. The success of operational excellence initiatives depends on tracking these sets of metrics/ ...

Also, we will talk through some real-world examples of how the discipline of operational excellence can help you avoid the pitfalls that can happen during implementation of new automation or process.

According to the Process Excellence Network, 2025 will see a laser focus on operational excellence as a pillar of survival and competitiveness. Optimized process flows — the right people, ...

Operational excellence is the cornerstone of long-term success in any organisation. For CEOs in Ghana, it means creating a culture of continuous improvement, eliminating inefficiencies, and ...

The IT Service Management Forum (itSMF) Gulf, the first forum of its kind in the region, and global management software vendor CA, Inc. (NYSE: CA) ann ...