Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

Many companies now charge service fees to send a technician to repair your phone, Internet or TV service, but a Rocklin grandmother thought her $149 charge from AT&T was ridiculous.

Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

It’s truly a joyful experience,” Huang Wei told NBC News after his social media video helped prompt an investigation by ...

Of the roughly 3 million customer service agents in the U.S., about 1.2 million exit those jobs every year, and abusive customers are a key reason.

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy. In a ...

The average length of a service call rose by several minutes since the pandemic started, according to call-center analytics firm CallMiner. During the Covid-19 lockdowns, ...

"Nuketown joins the party on Friday." When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. It hasn't even been a week since Call of Duty: Black ...

Answer those questions internally, so that, when customers call in, you can call them by name. Reference what’s been done up to now. Offer actionable advice and do more than they’ve even asked.

Comcast 'Embarrassed' By The Service Call Making Internet Rounds : All Tech Considered In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel ...