In my last blog post, I introduced the idea that a prerequisite imperative for executive-level leadership is operational excellence. It’s not possible for a CIO to exert influence in the C-suite ...

Operational excellence enables an enterprise and its leadership to continuously improve all areas of performance. What can we learn from GM, Chevron, and BAE Systems.

When we ponder improving operations at our firm, we often think of Six Sigma or Lean initiatives. Those eliminate waste, fix problems, and heighten standardized processes. But Toronto-based ...

2018 Operational Excellence Report Finds Wide Gaps in Workplace Operations Outlook. Disparities Point to Disconnect Between Managers, Non-Managers on Readiness to Compete. February 15 ...