The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

When you need help, it is tempting to look up a customer service phone number. But these days that can be very dangerous. 1 weather alerts 1 closings/delays. Watch Now.

Nothing worked -- until she paid $14.99 for one month of "Meta Verified,'' giving her direct access to customer service. MORE: Hacker controls CA man's Facebook account, scams his friends; why ...

On Aug. 12, Kay Magilavy got a phone call. On Facebook, she had posted a bunch of things for sale on Marketplace, including vehicles, saying she was raising money to help get her sister-in-law ...

When you need help, it's tempting to look up a customer service phone number online. ... "I now see that any customer service numbers for Facebook are scams," Phillips said.