Interestingly, empathy maps are already common in the design industry. Tech experts in user experience and agile design use empathy maps to help them enhance user satisfaction. Whether they design new ...

Denise is a senior executive coach for School of Thoughts, a talent development expert, and a board member for ICF and Maxwell Leadership. In the dynamic landscape of professional growth, the ...

In most design thinking workshops, the initial excitement around insight clinics, brainstorming sessions, mind maps doesn’t amount to much. That’s because empathy is often considered an end in ...

Empathy is generally defined as “the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling.” Today, as the workplace ...

Create empathy maps. An empathy map is a diagram broken into four or five sections that call out different aspects of the user’s experience. The sections are typically areas such as “feelings ...

Embed classroom practice into the professional learning experiences you create. We learn best when we use what we learn. Challenge your educators to actively incorporate their learning into everyday ...