In-person customer service desks and 1-800 helplines have their place and are still an incredibly effective tool for businesses to provide support. But customers today often want a quicker, easier ...

Conscientious people more likely to provide good customer service. ScienceDaily . Retrieved May 10, 2025 from www.sciencedaily.com / releases / 2013 / 11 / 131112105032.htm ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

While this certainly isn’t a complete list of effective customer service techniques, it’s a pretty good start. Creating a culture of customer service within an organization starts at the top.

Comcast’s customer service has been ranked near the bottom for so long, that one has to wonder whether providing bad customer service must in some way be good for Comcast’s bottom line. Here ...

A decade or so ago, a customer service department was simply a vehicle for mopping up any issues that might occur in the course of everyday life, perhaps a well-intentioned limp down an extra half ...

The $64,000 question that the naysayers ask is, would anything change if we just gave these customers what they expect, provide good customer service, and no more?

A couple of months ago, I described the incredibly poor customer service I received from several technology vendors (“Customer Dis-service,” Oct. 20). Based on those experiences, I will ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency.

3 Tips for Providing 24/7 Customer Service As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With ...