When I first wrote about the Qantas A380 engine failure, I knew there had to be more to the story. Airlines don't just ground airplanes because an engine fails. Now that more information is being ...

Throughout the A380 grounding, Qantas has struggled with its customer service procedures. People are not getting the information they need, and it's giving the airline a black eye.

Qantas passengers continued to be stranded Friday in Los Angeles and elsewhere as the Australian airline scrambled to rebook customers scheduled to fly on its Airbus A380 fleet, which was grounded ...

Nov. 15, 2010— -- The exploded engine was scary enough. But in the days following the emergency landing of the Qantas A380 in Singapore, it has become clear just how dangerous the situation was.