Behind every storefront, there's a story. The faces of dedicated business owners, their dreams and the pulse of local ...

Enhancing both CX and EX can help your business boost employee satisfaction, increase customer loyalty and drive growth.

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

Description The Homeless Garden Project (HGP), founded in 1990 and based in Santa Cruz, California, provides job training, ...

WhatsApp Business API is becoming an essential solution for retailers looking to engage with customers in a personalised, efficient ...

Generative AI is revolutionizing streaming platforms by offering precise content recommendations and enhancing ad performance ...

When a customer adds an item to their online shopping cart, algorithms are already at work predicting what else they might ...

New research reveals nearly 40% of UK customer service workers are considering quitting due to abuse. The Institute of ...

Retail accounting software is an essential tool for managing finances and inventory in retail businesses. Explore our top ...

CNBC's Jim Cramer said the value of artificial intelligence is in its customer service potential across industries.

Salesforce unveils Agentforce at Dreamforce, revolutionizing retail with AI-powered agents for merchants, shoppers, and B2B ...

UK online supermarket Ocado Retail lifted its revenue guidance for its 2023-2024 year after sales jumped 15.5% in its latest ...