In the customer support space, this contractual agreement between the provider and customer is vital to the success of the relationship - especially because keeping up with customer demands can be ...

Before selecting one web hosting provider over the others, you’ll want to check a couple of things first including service reliability, uptime score, features, security, and customer support.

Supportbench is a B2B-focused customer support platform that helps companies manage complex service operations through AI automation, SLA controls, dynamic dashboards, and 360-degree customer ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...