In the customer support space, this contractual agreement between the provider and customer is vital to the success of the relationship - especially because keeping up with customer demands can be ...

Before selecting one web hosting provider over the others, you’ll want to check a couple of things first including service reliability, uptime score, features, security, and customer support.

A telecom company’s SLA, for example, may promise network availability of 99.999% (which works out to about five and a quarter minutes of downtime per year), and allow the customer to reduce ...

Supportbench is a B2B-focused customer support platform that helps companies manage complex service operations through AI automation, SLA controls, dynamic dashboards, and 360-degree customer ...

The Singapore Land Authority (SLA) has signed two partnerships to harness space-based technologies and data to drive geo-enabled solutions to address climate mitigation and adaptation challenges.

Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product. MVShield prolongs CentOS 7 support ...

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product. MVShield prolongs CentOS 7 support ...

MontaVista extends CentOS 7.9 operational viability beyond the June 30, 2024, EOL date giving security updates and technical support via the MVShield product. MVShield prolongs CentOS 7 support ...