Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse . Former reps reveal what they say happened at the other end of the phone.

Newark Advocate faith columnist Mark Katrick recounts how a recent late-night call to customer service provided him a lesson in positivity.

Newark Advocate faith columnist Mark Katrick recounts how a recent late-night call to customer service provided him a lesson in positivity.

Instead of his violent end, we should remember Kennedy’s clarion call for public service and a collective movement toward the betterment of mankind. “Ask not what your country can do for you.

Newark Advocate faith columnist Mark Katrick recounts how a recent late-night call to customer service provided him a lesson in positivity.