With ServiceNow’s Predictive Intelligence, organizations can jump-start their auto-routing because it already connects with their service desk data.

Knowledge 2025– Today, at ServiceNow’ s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, set a new standard for fully autonomous IT ...

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

Databricks’ Delta Sharing will enable ServiceNow to offer Zero Copy, high-bandwidth, bi-directional, and secure integration with the Databricks Data Intelligence Platform so customers can turn ...

Connect ServiceNow's rich customer data with NICE's engagement intelligence to match every customer with the optimal agent in real time. AI evaluates sentiment, intent, history, and service-level ...

ServiceNow’s new AI agent evaluation tools, created in collaboration with NVIDIA, will allow enterprises to set benchmarks for performance metrics such as accuracy and decision-making transparency.

Knowledge 2025 – Kentik, the network intelligence platform, today announced a powerful agentic AI integration with ServiceNow at Knowledge 2025, the company’s annual customer and partner event ...

ServiceNow is acquiring Logik.ai and its configure, price, quote (CPQ) solution to expand its customer relationship management (CRM) product portfolio and accelerate its momentum in sales and ...