Key Points A quality target is a nominal target given to a production or process to meet customer needs. Adherence to good targets results in higher customer satisfaction. It can also reduce costs, ...

Its customer service operations was suddenly shut down to protect the health and safety of workers, and customers looking for help and advice needed to use alternative channels in an overnight change.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Social listening is the process of monitoring and analyzing social media conversations to understand customer needs and preferences. It is a valuable tool for businesses of all sizes, as it can ...

Offering the same level of customer support without a clear understanding of customer needs or a customer's importance to your business can erode profit margins. eNewsletter Subscription. Great ...

Customer listening goes beyond tactics to sell a product or service. It’s about understanding what problems need to be addressed, identifying the root cause, and pinpointing how to deliver the ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Understanding Customer Value. Both customers and service providers must grasp the difference between a technology “deployment” and an “installation” to avoid shortcomings in security ...

The need now is for banks to move beyond pure digitisation into looking to supplement efficient and automated systems with a greater degree of customer centricity and personalisation. A complete ...