Direct feedback refers to information that is collected when the customer knows the brand is listening, via a survey, market research, written complaint, formal letter, or a forum/panel for instance.

When UserVoice launched its hosted solution for companies looking to harness user feedback a little over 7 months ago, we wrote it could well be a replacement for e-mail when it comes to ...

* Sponsored content – This article was produced by Marketing in collaboration with Qualtrics to promote ‘The Essential Website Experience Playbook’. Download the guide to learn 10 ways to capture web ...

Find out more about how to get customer feedback to help your business thrive.

You must ask for explicit feedback and learn how to do things differently. Qualtrics has identified three of the best ways to capture in-the-moment customer feedback: ...

At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool ...

Appcues, the product onboarding and adoption platform for web and mobile apps, just announced a significant milestone for their Appcues Mobile solution and the fight against mobile app abandonment ...

Feature requests and feedback: Capture feedback and feature requests from internal and external stakeholders, including customers, prospects, sales, and customer success.

Offering real-time customer survey solutions, Opinionmeter enables its clients to capture spontaneous, 'voice of the customer' feedback at the Point-of-Experience (the moment the customer ...

Expanding on the SMG eTrack product, the eTrack feedback tab enables brands to capture real-time user experience and customer experience feedback.